Elite Support
Experience a higher standard
Velocity Truck Centers is one of the largest DTNA certified Elite Support Truck Dealer Networks in the United States of America.
Elite Support is a comprehensive network of dealers that are trained and certified to provide the highest level of knowledge, professionalism and service in the trucking industry. It’s built around the idea that professional drivers work hard, and their service network should too. Elite Support certified dealers offer you a superior experience, in a consistent manner, at a good value, as verified by the customer.
All of our Canadian dealerships are either fully certified and are in good standing or working on full certification and follow Elite Support criteria which means that no matter where you take your vehicle, you can trust that our technicians and staff will provide you with the highest support.
Experience a higher standard
Velocity Truck Centers is one of the largest DTNA certified Elite Support Truck Dealer Networks in the United States of America.
Elite Support is a comprehensive network of dealers that are trained and certified to provide the highest level of knowledge, professionalism and service in the trucking industry. It’s built around the idea that professional drivers work hard, and their service network should too. Elite Support certified dealers offer you a superior experience, in a consistent manner, at a good value, as verified by the customer.
All of our Canadian dealerships are either fully certified and are in good standing or working on full certification and follow Elite Support criteria which means that no matter where you take your vehicle, you can trust that our technicians and staff will provide you with the highest support.
Elements of Elite Support Stores
- •Partnered with DTNA in Elite Support
- •Heavily invested in technician and customer training, offering fully certified technicians
- •Offering Express Repair to make quick repairs a priority and reduce downtime
- •Tracking both parts and service throughput, using continuous improvement methodologies to maximize uptime
- •Stocking the most critical repair parts by using a regularly updated, locally customized stocking list as well as tools like Excelerator and RimPro to secure the parts you need
- •Facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road
- •Leveraging network best practices and actively practicing continuous improvement to ensure operational excellence
- •Providing quality solutions and timely communication from a friendly and familiar team
Elements of Elite Support Stores
- •Partnered with DTNA in Elite Support
- •Heavily invested in technician and customer training, offering fully certified technicians
- •Offering Express Repair to make quick repairs a priority and reduce downtime
- •Tracking both parts and service throughput, using continuous improvement methodologies to maximize uptime
- •Stocking the most critical repair parts by using a regularly updated, locally customized stocking list as well as tools like Excelerator and RimPro to secure the parts you need
- •Facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road
- •Leveraging network best practices and actively practicing continuous improvement to ensure operational excellence
- •Providing quality solutions and timely communication from a friendly and familiar team
Maximum Uptime
We know the world doesn’t stop when a breakdown happens, that’s why every Elite Support Certified dealer is committed to maximizing uptime to keep customers moving. For fleets, vocational operations, and owner-operators alike, we know every minute matters. With refined processes, proven best practices, and a focus on minimizing unnecessary downtime, Elite Support dealers work closely together across the network to solve complex problems and provide innovative solutions to help get customers back on the road quickly and keep business on track.
Robust Parts Distribution Network
To get customers back on the road quickly, Elite Support Certified dealers leverage DTNA’s expansive parts network and in-house inventory to quickly get the right part into the right hands—at the right time. Using the latest technology tools and old-fashioned teamwork, we work together as a network to get the parts needed—whether online, over the phone or at the parts counter – to get our customers back on the road, fast.
Express Repair
Because every minute of downtime affects your productivity and revenue, Elite Support Certified dealers offer Express Repair—a commitment to providing on-the-spot service whenever possible. For repairs expected to take four hours or less, and when needed parts are available, Express Repair prioritizes fast, efficient service without compromising quality. This helps all customers reduce delays, get their vehicles back on the road quickly, and meet their business commitments. When you can’t afford downtime, trust Elite Support dealers to deliver more uptime with Express Repair.
Quality Communication
When a vehicle goes down, Elite Support Certified dealers understand it’s not just a truck in a service bay, it’s a critical business tool at a standstill. That’s why timely, actionable communication is not just nice to have, but a must-have. Timely updates help customers adapt, pivot, and make confident decisions to keep operations running. A challenging scenario feels worse by not knowing the status or having a go-forward plan. From write-up to pick-up, Elite Support dealers focus on keeping customers informed throughout every step of the service process.
Precision Service from Certified Experts
Service Technicians at Elite Support Certified dealerships regularly receive the latest training and support direct from Freightliner, Western Star, Detroit and other DTNA brands. With an emphasis on building comprehensive vehicle expertise, strong diagnostic skills, and hands-on experience, DTNA-certified Technicians know our customers’ vehicles best. We integrate advanced technologies and big data trends with proven service processes and the highest repair quality standards. Elite Support technicians receive the highest level of training, so you can count on thorough, accurate and efficient service to get your truck back on the road, quickly.
Customer Comfort and Amenities
Elite Support Certified dealers know your time matters. When vehicle downtime does occur, we do our best to ensure the driver will be ready to go when the vehicle is. Each Elite Support location provides a dedicated driver’s area with free wi-fi, hot coffee and space to recharge or get things done. Need local food or lodging? We’ve got the info ready. Elite Support dealers know that “customer experience” isn’t just a marketing phrase—it begins and ends with what customers actually experience.
Maximum Uptime
We know the world doesn’t stop when a breakdown happens, that’s why every Elite Support Certified dealer is committed to maximizing uptime to keep customers moving. For fleets, vocational operations, and owner-operators alike, we know every minute matters. With refined processes, proven best practices, and a focus on minimizing unnecessary downtime, Elite Support dealers work closely together across the network to solve complex problems and provide innovative solutions to help get customers back on the road quickly and keep business on track.
Robust Parts Distribution Network
To get customers back on the road quickly, Elite Support Certified dealers leverage DTNA’s expansive parts network and in-house inventory to quickly get the right part into the right hands—at the right time. Using the latest technology tools and old-fashioned teamwork, we work together as a network to get the parts needed—whether online, over the phone or at the parts counter – to get our customers back on the road, fast.
Express Repair
Because every minute of downtime affects your productivity and revenue, Elite Support Certified dealers offer Express Repair—a commitment to providing on-the-spot service whenever possible. For repairs expected to take four hours or less, and when needed parts are available, Express Repair prioritizes fast, efficient service without compromising quality. This helps all customers reduce delays, get their vehicles back on the road quickly, and meet their business commitments. When you can’t afford downtime, trust Elite Support dealers to deliver more uptime with Express Repair.
Quality Communication
When a vehicle goes down, Elite Support Certified dealers understand it’s not just a truck in a service bay, it’s a critical business tool at a standstill. That’s why timely, actionable communication is not just nice to have, but a must-have. Timely updates help customers adapt, pivot, and make confident decisions to keep operations running. A challenging scenario feels worse by not knowing the status or having a go-forward plan. From write-up to pick-up, Elite Support dealers focus on keeping customers informed throughout every step of the service process.
Precision Service from Certified Experts
Service Technicians at Elite Support Certified dealerships regularly receive the latest training and support direct from Freightliner, Western Star, Detroit and other DTNA brands. With an emphasis on building comprehensive vehicle expertise, strong diagnostic skills, and hands-on experience, DTNA-certified Technicians know our customers’ vehicles best. We integrate advanced technologies and big data trends with proven service processes and the highest repair quality standards. Elite Support technicians receive the highest level of training, so you can count on thorough, accurate and efficient service to get your truck back on the road, quickly.
Customer Comfort and Amenities
Elite Support Certified dealers know your time matters. When vehicle downtime does occur, we do our best to ensure the driver will be ready to go when the vehicle is. Each Elite Support location provides a dedicated driver’s area with free wi-fi, hot coffee and space to recharge or get things done. Need local food or lodging? We’ve got the info ready. Elite Support dealers know that “customer experience” isn’t just a marketing phrase—it begins and ends with what customers actually experience.
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